Privacy Policy

This Privacy Policy explains how AbbVie including its subsidiaries and affiliates, (together referred to as "AbbVie") handles the personal information that you provide to us on Web sites controlled by AbbVie which link to this Privacy Policy (together referred to as "AbbVie Web Site(s)"). Unless otherwise specifically noted, this Privacy Policy does not apply to personal information collected from you offline, to AbbVie Web sites that do not link to this Privacy Policy, to non-Canadian residents, or to third-party Web sites to which AbbVie Web Sites may link. Your use of AbbVie Web Sites is subject to this Privacy Policy and the Online Terms of Use.

Please read this Privacy Policy before using AbbVie Web Sites or submitting personal information to us.

What is "personal information" as used in this Privacy Policy?

"Personal information" means information that identifies you or could be used to identify you and which is submitted to and/or collected by AbbVie Web Sites. Examples of personal information include your name, your postal address, your e-mail address and your telephone number.

How does AbbVie collect information online? 

AbbVie collects information in two ways:

Personal Information You Submit:

AbbVie collects personal information that you enter into data fields on AbbVie Web Sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for AbbVie programs, contact AbbVie customer service, or respond to AbbVie surveys. To protect your privacy, you should not provide AbbVie with any information that is not specifically requested. 

Passive Collection of Unidentifiable Information:

AbbVie Web Sites may collect information about your visits to AbbVie Web Sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer's hard disk by a Web site.  Web beacons (also referred to as GIF files, pixels or Internet tags) help AbbVie recognize a unique cookie on your browser. Your Internet browser automatically transmits to AbbVie Web Sites some of this unidentifiable information, such as the URL of the Web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of AbbVie Web Sites easier by allowing AbbVie to provide better service, customize AbbVie Web Sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve AbbVie Web Sites. Certain features of AbbVie Web Sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and AbbVie will not connect additional identifiable information with information collected through the use of such tracking technologies. With respect to limiting or disabling tracking technology please see below "What choices do I have about how AbbVie collects and uses personal information about me?". 

In what circumstances and for what purposes might AbbVie collect and use personal information?

AbbVie will use the personal information you provide through AbbVie Web Sites to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on an AbbVie Web Site, AbbVie may use certain identifying technologies to allow that AbbVie Web Site to "remember" your personal preferences, such as sections of that AbbVie Web Site that you visit frequently and, if you choose, your user ID.  We will only use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding AbbVie's products or services, to invite you to participate in surveys about our products, or to notify you about special promotions if you provided us with your prior opt-in consent for such purposes. 

Does AbbVie consolidate personal information?

AbbVie may consolidate the personal information of customers who use AbbVie Web Sites. In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design AbbVie Web Sites and AbbVie products, to enhance our research activities, and to facilitate other business functions. AbbVie may share aggregated anonymous information about customers who use the AbbVie Web Sites with its affiliates, partners and other third parties.

What choices do I have about how AbbVie collects and uses personal information about me?

You may always limit the amount and type of personal information that AbbVie receives about you by choosing not to enter any personal information into forms or data fields on AbbVie Web Sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of AbbVie Web Sites may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want AbbVie Web Sites to use tracking technologies, such as cookies, to "remember" your personal information, such as user IDs or mailing addresses, on return visits. However, AbbVie Web Sites that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information. 

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of AbbVie employees, by certain companies with which AbbVie may conduct joint programs, and by third parties with whom AbbVie contracts to carry out business activities for AbbVie. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is AbbVie's practice to seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, AbbVie's practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for AbbVie. 

AbbVie may transfer your personal information to a country other than your own. Personal information stored in another jurisdiction is subject to the laws of that country and these laws may not provide the same protections as the country where you reside. For example, personal information that is transferred to and stored in the U.S. may be available to the U.S. government or its agencies under a lawful order made in that country.

Does AbbVie share personal information with third parties?

Except as otherwise stated in this section, AbbVie will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure.  AbbVie may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. It is AbbVie's practice to require such third party service providers to keep your personal information confidential and to use your personal information only to perform functions for AbbVie and in accordance with AbbVie's instructions. AbbVie further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event AbbVie sells one of its product lines or divisions, AbbVie will only transfer your personal information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services. 

How does AbbVie secure personal information?

It is AbbVie's practice to secure each AbbVie Web Site that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet. AbbVie cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to AbbVie Web Sites, you must weigh both the benefits and the risks. In addition, AbbVie Web Sites may provide links to third-party Web sites which are not controlled by AbbVie. AbbVie Web Sites covered by this Privacy Policy will display a warning whenever you link to a Web site that is not controlled by AbbVie; you should check the privacy policies of such third-party Web sites before submitting personal information as AbbVie is not responsible for their policies and privacy practices.

Please remember that if you post any of your personal information in public areas of AbbVie Web Sites, such as an online forum or chat room, this information may be collected and used by others over whom AbbVie has no control. Use caution when posting personal information in these public forums. AbbVie is not responsible for the use made by third parties of information you post or otherwise make available in public areas of any AbbVie Web Site.

How does AbbVie protect the privacy of children?

AbbVie does not knowingly collect or use any personal information from children (we define "children" as minors younger than 18) on AbbVie Web Sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue. 

How may I access or correct personal information or delete it from current customer records?

You may request access to your personal information which is held by AbbVie at any time. With your support, AbbVie will keep personal information accurate and up-to-date. You may request to remove, amend or correct your personal information. Please notify us of your wishes by contacting us in one of the ways specified below.

How long will AbbVie store personal information?

In general, AbbVie will only store your personal information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon AbbVie by applicable law. 

How can I contact AbbVie?

If you have questions about the scope, use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an AbbVie business or a particular AbbVie program, please contact us by clicking on the "Contact Us" link on the AbbVie Web Site you are visiting or by e-mailing us at Alternatively, you may send a letter to the following address: 

Attention: Public Affairs
1 N Waukegan Rd
North Chicago, IL 60064
United States 

In all communications to AbbVie, please include the e-mail address used for registration (if applicable), the AbbVie Web Site address on which you provided any personal information about which you have questions or concerns (e.g. etc.), and a detailed explanation of your request. If you would like to delete, amend or correct your personal information and are contacting us by e-mail, please put "Deletion Request" or "Amendment/Correction Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner. 

How will I know whether AbbVie has updated this Privacy Policy?

If AbbVie changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Without prejudice to your rights under applicable law, AbbVie reserves the right to amend this Privacy Policy from time to time to reflect technological advancements, legal and regulatory changes and good business practices.